ASHEVILLE, N.C. (WLOS) — FEMA’s Transitional Sheltering Assistance program is providing hotel rooms to thousands of Western North Carolina survivors of Helene.
However, on Jan. 3, FEMA began notifying families checked into either hotel or motel rooms, that they are no longer eligible for FEMA’s Transitional Sheltering Assistance program.
"I have nowhere else to go but in the streets. I've called them several times. They have not answered anything, they have not extended, they told me I had to be out by January 10," said Marlene Kramer, who was displaced by Helene.
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There are three primary reasons for the potential end of eligibly:
Through the Transitional Sheltering Assistance program, FEMA pays directly to participating hotels and motels to cover the cost of the room, taxes and non-refundable pet fees to provide short-term accommodations.
FEMA confirms continued eligibility on an individual basis. When eligibility ends, FEMA notifies survivors approximately seven days prior to their checkout date.
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It’s important for survivors to keep in touch with FEMA, provide regular updates on housing status and update contact information so their recovery process is not delayed.
Survivors may stay in a Transition Assistance Sheltering hotel or motel room provided.
FEMA cannot provide duplicate benefits.